How long does it take?
That depends on my workload, the season, and what is required for your image. Usually, I provide a proof within a week of receiving the order. It takes about a week to have the portrait printed and shipped after the proof is approved.
How does it work when I get a gift certificate?
If you go to the Purchase page, you will see an option for a gift certificate. You will be sent a certificate with a gift code. When you give the certificate to the recipient, they use the gift code to order a portrait.
Do you use my snapshot or are your portraits painted?
Actually, I use your snapshot but I paint over it with pixels on a computer. That's why the snapshot you submit has to be good quality.
How can I get a good picture of my pet for a portrait?
Assuming you have a digital camera, check the instruction book and be sure to set it to a high resolution. Try to position the camera at eye level with the pet and get the pet as large as possible in the viewing frame. Take more than one picture. View the pictures to be sure they are in focus and select the best one to send.
How do I know if the picture I have is good enough?
If you can see the detail of the fur, the quality of the picture is good. You should be happy with the pose and expression of your pet in the picture.
What kind of file is acceptable?
Most any digital cameras can be used. A print can be scanned also. I only accept jpeg files between 500 KB and 6 MB. If there is any problem with the file you submit, you will be notified via email.
What if I want something special done to the image?
As long as your request is reasonable, I will try to accommodate you. You can email me before placing the order to get my opinion. I reserve the right to charge extra when extra work is required.
What if I don't like the proof?
I will do my best to ensure you are happy with my work. If for some reason you are not completely satisfied, just send me specific comments for revising the image and I will make corrections. If you are not satisfied with the corrections, you can simply not make a purchase. You only pay for the work after you have approved the proof and make a purchase.
What if I want something different from the purchase options?
If you want something like a custom frame or a larger print size, contact me about your request.
Effective April 29, 2014